Terms & Conditions
For UK & Abroad weddings
1. Securing a wedding booking -
When booking your wedding date light box studio requires all trials to be paid upfront as a non-refundable or non-transferable deposit which will hold your appointment and wedding date, up until the trial. Once you've had your trial and wish to go ahead an book light studio for your wedding day and your bridal party size has been agreed, we require your wedding day payment in full, this payment will be non-refundable or non-transferable once paid. Once we have received your payment your booking will then be secure in our diary. Without any deposits being made your trial or wedding date will not be secured. Once your bridal party size has been agreed light box studio will require any outstanding balances should the size change once your deposit has been made..
2. Payment -
Payments to light box studio can be made via bank transfer or in cash.
We require payments to be paid within 24 hours from receiving our bank details.
Failure to pay the fee within the stated time may result in your wedding date being released.
3. Travel Expenses -
There is a travel fee of £1 per mile for light box studio to travel to your home or wedding venue on the day of your wedding from CM6 1BA. The client will also cover any necessary travel expenses, such as tolls, congestion charges or parking costs agreed at the time of booking.
4. Trial -
Trials are taken place at light box studio (CM6 1BA) unless otherwise agreed - travel charges may then apply.
Clients are required to arrive 15 minutes prior to their appointment to avoid late arrivals. Should a client be more than 10 minutes late for their appointment light box studio will reserve the right to cancel the appointment without a refund to cover over head and to avoid late running on other client appointments. Light Box Studio is a team of both employees and freelance hair and makeup artists. Light Box studio do not promise that the artist or hair stylist from your trial will be the same on your wedding day, if due to illness, staff changes or unforeseen circumstances. In such matters Light Box Studio will try their upmost to find replacement cover and hope to notify you before their arrival. All trials are non refundable due to being a trial service, Light Box Studio can not be held responsible if the trial outcome is not to your liking or expectations of quality.
We allow a 7 day waiting period from the trial date to hear back from a bride to confirm and pay for your booking - should we not hear back from you by the 7th day your wedding date will be given to the next bride waiting.
Trials can be booked Thursday to Saturday, however please note Saturday trials are subject to change at short notice due to Saturday morning weddings.
Light box studio will not be held liable should we need to change your trial appointment due to illness, late running of a wedding or any other unforeseen circumstances. In this case light box studio will of course offer you their next availability. Light box studio will not be held liable should you wish to change your original trial look without the rebook of another trial and not be satisfied with the final result on the day. We always advise you have another trial should you require any changes.
5. Responsibility of the client -
The client shall inform light box studio of any issues that may effect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. Light box studio cannot be held liable for any losses that are incurred due to the clients failure to inform them of any known condition.
Light box studio reserves the right to refuse service to the client or members of the bridal party for but not limited to, infectious conditions, abusive and threatening behavior. Light box studio shall have no liability for any booking made without a trial prior, regardless of the case.
6. Cancellations -
The client can at any point cancel or reschedule the wedding booking of which light box studio will be under no obligation to refund any money that has been paid up until point of cancellation however the client will not be liable for any further payments. The client can cancel a trial at any point however trial payments will not be refundable or transferable. Requesting a refund on any services before your wedding date will also be taken as a cancellation.
Cancellations made by light box studio due to circumstances including, but not limited to, problems rendering light box studio's performance of their obligation where no other suitable alternative can be offered, a full refund will be given. No further compensation will be given. If the booking is directly affected by circumstances beyond the control of light box studio where possible light box studio will endeavor to rectify such situations however no refunds or compensation will be given by light box studio should their be no solution. It is strongly advised that you take out wedding insurance to cover you against these situations.
7. Photography -
The client agrees that light box studio may use any photography for publicity purposes which include but not limited to the light box studio website and social media pages. This includes photos taken by light box studio (possibly before and after photos) and photo taken by your professional photographer.
8. Limitation of liability -
Light box studio shall not exceed the charges paid under this bridal booking agreement. Light box studio shall have no liability for any third party or freelance party (product or service) whatsoever regardless of cause, even if it has been recommended.
By financially securing your deposit you accept these terms and conditions.